Refund Policy
We want you to be genuinely happy with BinderFLEX™. Try it first, and if a purchase isn’t right for you, we’ll refund it.
Try the free trial first
Direct downloads include a time-limited free trial with no payment method required, so you can evaluate BinderFLEX™ before spending anything.
30-day money-back guarantee
If you purchase and change your mind within 30 days, we refund you in full to your original payment method. Any reason is a good enough reason — no justification required, and there are no conditions, qualifiers, or exceptions.
Requests after 30 days are still reviewed case by case, and your statutory rights are always honored.
How to request a refund
Email binderflexsupport@flexec.com with your order or receipt number and the email address used at checkout. We aim to reply within two business days; refunds typically settle in 5–10 business days depending on your bank.
Purchases through Paddle
Direct purchases are processed by Paddle.com as merchant of record. Paddle’s buyer terms also provide a 30-day refund window, and refunds are issued through Paddle.
App store purchases
If you bought through the Mac App Store or Microsoft Store, that store is the merchant and refunds must be requested through it under its policies. App store purchases do not include the free trial.
Pro unlocks
Pro unlocks are covered by the same 30-day money-back guarantee, measured from the date of the Pro purchase.
We still fix problems
A refund is always available, but it isn’t our first answer. If something is broken or behaving unexpectedly, tell us — we’d rather fix it and keep you as a customer.
Chargebacks
Please ask us before filing a chargeback. A refund from us is almost always faster, and we’ll take care of it.